CX Conversations

41 - "Using customer shadowing to improve and innovate customer service design." with Andrew Gallan

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CX lessons from CX leaders, from around the world

More episodes

41 - "Using customer shadowing to improve and innovate customer service design." with Andrew Gallan

Tue, 31 Dec 2019
40 - "How to bridge the gap between business and CX strategy?" with Adrian Swinscoe

Thu, 19 Dec 2019
39 - "How to design customer-centric organisations for sustainable growth?" with Heidi Beets

Tue, 17 Dec 2019
38 - "How to develop and deliver a brand promise from the customer perspective?" with Neil Sharp

Tue, 10 Dec 2019
37 - "Creating a healthcare brand with customer centricity and CX at the heart" with Rohit MA

Tue, 03 Dec 2019
36 - "How to create 'simple' and 'simplified' experiences?" with Ricardo Saltz Gulko

Tue, 26 Nov 2019
35 - "How to help government organisations deliver good CX?" with Stephanie Thum

Tue, 19 Nov 2019
34 - "How to win customers using a live chat?" with Nelson Bruton

Tue, 19 Nov 2019
33 - "How to balance between product, go-to-market, customer experience, and business discipline in a startup?" with Rohit Sen

Tue, 05 Nov 2019
32 - "How to setup a customer experience management team in an organisation?" with Thomas Linton

Tue, 29 Oct 2019
31 - "How to use customer experience to create a new market segment?" with Apoorv Gawde

Tue, 22 Oct 2019
30 - "How to deliver a great online-offline customer experience in eCommerce?" with Wouter van Bockel

Tue, 15 Oct 2019
29 - "How to get senior management buy-in for customer experience improvement?" with Sonia Bhatia

Tue, 08 Oct 2019
28 - "How to build a customer service team that delivers customer delight?" with Jasmeet Singh

Tue, 01 Oct 2019
27 - "How can companies redesign for digital and improve customer experience?" with Martin Mocker

Wed, 25 Sep 2019
26 - "How to deliver a delightful customer experience in SaaS?" with Vikas Jha, CEO & Founder, Alore

Tue, 17 Sep 2019
25 - "How to craft your unique culture and experience?" with Karen Jaw-Madson

Tue, 10 Sep 2019
24 - "How to meet and exceed millennials' expectations?" with Rajan Bajaj, Founder & CEO, Slicepay

Fri, 06 Sep 2019
23 - "Digital transformation in healthcare and its impact on patient experience" with Sachin Rao

Tue, 03 Sep 2019
22 - "How to use NPS to improve CX in FinTech?" with Hemant Tathod, Director, NiYO Solutions

Fri, 30 Aug 2019
21 - "Managing customer experience in the dynamic cryptocurrency world." with Ajeet Khurana, CEO, Zebpay.

Fri, 23 Aug 2019
20 - "How to make simple products in FinTech that customers love?" with Kailash Nadh, CTO @Zerodha

Fri, 09 Aug 2019
19 - “How to improve the experience of customer service?” with Deepak Kashyap, Co-founder @Dialdesk

Thu, 01 Aug 2019
18 - "Why must insurance companies focus on customer experience?" with Harish Agarwal

Fri, 26 Jul 2019
17 - "How to deliver a rockstar customer experience?" with James Dodkins, Founder & CX Rockstar @Rockstar CX

Thu, 18 Jul 2019
16 - "How to use tech to improve CX in FinTech?" with Abhinav Sinha, Co-founder @Eko India Financial Services

Thu, 11 Jul 2019
15 - "CX challenges and opportunities for FinTech in India" with Lizzie Chapman, CEO & Co-founder @ZestMoney

Thu, 04 Jul 2019
14 - CX Conversation with Toni Newman: how to deliver the most insanely innovative CX?

Thu, 20 Jun 2019
13 - CX Conversation with Nienke Bloem: how to make your customer experience great by design?

Thu, 13 Jun 2019
12 - CX Conversation with Michael Bartlett: how to prepare for CCXP exam?

Thu, 06 Jun 2019
11 - CX Conversation with Annette Franz: demystifying the customer journey.

Thu, 30 May 2019
10 - CX Conversation with Sue Duris: how to deliver great digital customer experience?

Thu, 23 May 2019
9 - CX Conversation with Nicole Cable: balancing healthcare and patient experience

Thu, 16 May 2019
8 - CX Conversation with Himanshu Nautiyal: how AI can be used to improve customer experience?

Thu, 02 May 2019
7 - CX Conversation with Ian Golding: what it takes to really deliver exceptional customer experience?

Thu, 18 Apr 2019
6 - CX Conversation with Vijetha Shastry: how future tech is shaping customer experience today?

Thu, 04 Apr 2019
5 - CX Conversation with Gavin Scott: the connection between customer service and customer experience.

Thu, 21 Mar 2019
4 - CX Conversation with Maurice FitzGerald: how to manage customer experience in B2B enterprise world?

Thu, 07 Mar 2019
3 - CX Conversation with David McCann: how employee experience influences CX.

Thu, 21 Feb 2019
2 - CX Conversation with Hubert Joseph-Antoine: CX management in large enterprises

Sun, 10 Feb 2019
1 - CX Conversation with Rajarshi Sen: CX in Healthcare

Sun, 10 Feb 2019

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