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CX Conversations
41 - "Using customer shadowing to improve and innovate customer service design." with Andrew Gallan
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41 - "Using customer shadowing to improve and innovate customer service design." with Andrew Gallan
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Weitere Folgen
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41 - "Using customer shadowing to improve and innovate customer service design." with Andrew GallanTue, 31 Dec 2019
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40 - "How to bridge the gap between business and CX strategy?" with Adrian SwinscoeThu, 19 Dec 2019
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39 - "How to design customer-centric organisations for sustainable growth?" with Heidi BeetsTue, 17 Dec 2019
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38 - "How to develop and deliver a brand promise from the customer perspective?" with Neil SharpTue, 10 Dec 2019
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37 - "Creating a healthcare brand with customer centricity and CX at the heart" with Rohit MATue, 03 Dec 2019
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5
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