Focus on Customer Service Podcast
The “Focus on Customer Service” podcast features interviews of brands which are offering amazing customer service via social media. It is hosted by customer experience speaker and coach, Dan Gingiss. Lots of people are talking about content and marketing on social media, but this podcast will focus on the other side of social that many brands overlook – customer service. At first only the channel of last resort – when other service channels failed – social media is quickly becoming the channel of first resort for many customers, requiring companies to be as prepared on social as they are in the call center, on e-mail, or click-to-chat. The goals for this podcast are to: • Learn from other brands that we think are doing social care well • Share learnings with you • Increase the overall competency of the industry in the social care space And here’s the twist: YOU pick the guests. Brands must be nominated to appear on the show by one of their own customers, via our hashtag #FOCS, which stands for Focus on Customer Service.
Altri episodi
-
147 - Episode 47 - How eBay Brings The Shopping Experience to Social MediaWed, 18 Jan 2017
-
146 - Episode 46 - How Dell's Community Forum Aids in Social Media Customer ServiceWed, 04 Jan 2017
-
145 - Episode 45 - A Customer Service Expert on How Social Media Has Changed The Game (Shep Hyken)Wed, 14 Dec 2016
-
144 - Episode 44 - How Fitbit Keeps Its Customers Moving in Social Media and Online CommunitiesTue, 29 Nov 2016
-
143 - Episode 43 - How Intuit's QuickBooks Meets Its Small Business Customers AnywhereTue, 08 Nov 2016