Future of Customer Service

33 - 33. Simple TV: AI is the Future of Customer Service

The "Future of Customer Service" podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. Hear their perspective on challenges and opportunities. The podcast is specifically designed for Directors, Vice Presidents, CEOs, Support Leaders, Support Engineers and Chief Customer Officers. This podcast is hosted by Jordi Torras, and brought to you by Inbenta. https://www.inbenta.com

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33 - 33. Simple TV: AI is the Future of Customer Service

Tue, 24 May 2022
32 - 32. Aram Melkoumov from Crowdlinker

Thu, 05 May 2022
31 - 31. Neoenergia: Keep Human at the Center of your Digital Strategy

Thu, 17 Mar 2022
30 - 30. Reasoning Engines and the Truth About AI

Tue, 08 Feb 2022
29 - 29. Why do so many AI projects fail?

Tue, 18 Jan 2022
28 - 28. Voice bots and IVR Systems – The Future of On-Call Support

Thu, 04 Nov 2021
27 - 27. Customer Service Digitalization in Manufacturing Industries

Mon, 25 Oct 2021
26 - 26. Headless Technology and The Future of Omnichannel

Thu, 07 Oct 2021
25 - 25. The Cross-Industry Value of AI

Fri, 24 Sep 2021
24 - 24. Understanding Behavioral Bot Design

Fri, 10 Sep 2021
23 - 23. Conversation Design Institute

Fri, 25 Jun 2021
22 - 22. How to create a great search experience

Mon, 01 Mar 2021
21 - 21. How to start a customer service department

Mon, 22 Feb 2021
20 - 20. Own the financial aspect, not just the relational aspect

Mon, 15 Feb 2021
19 - 19. Top 5 Customer Experience Trends for 2021

Mon, 08 Feb 2021
18 - 18. Lessons from a Customer Service Consultant

Mon, 01 Feb 2021
17 - 17. How to always deliver the major objectives

Mon, 25 Jan 2021
16 - 16. Customer success from a Fortune 100 company to a start-up organization

Mon, 18 Jan 2021
15 - 15. Customer research is one of the most vital things you can do for success

Mon, 11 Jan 2021
14 - 14. How sales and customer support work best together (with former Google Sales VP)

Mon, 21 Dec 2020
13 - 13. Inbenta's CEO talks about the future of AI, science fiction, and customer service

Mon, 14 Dec 2020
12 - 12. Case study of a company using Inbenta's AI

Mon, 07 Dec 2020
11 - 11. All things artificial intelligence with the VP of AI at Samsung

Mon, 23 Nov 2020
10 - 10. How to better leverage knowledge for customer success

Mon, 16 Nov 2020
9 - 9. Use metrics that matter with your customer support staff

Mon, 09 Nov 2020
8 - 8. A chatbot product manager talks about the future of AI

Mon, 02 Nov 2020
7 - 7. The time for AI is now

Mon, 26 Oct 2020
6 - 6. Trust is vital for a well functioning customer service department

Mon, 19 Oct 2020
5 - 5. Employee satisfaction leads to better customer service

Mon, 12 Oct 2020
4 - 4. How to measure customer success

Mon, 05 Oct 2020
3 - 3. Empathy is the key to success

Mon, 28 Sep 2020
2 - 2. Global customer support during COVID-19

Mon, 21 Sep 2020
1 - 1. How to get to a 95 NPS score in customer service

Mon, 14 Sep 2020