Deep CX: A Blue Ocean Podcast
18 - Ep 18 - What's the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)
18 - Ep 18 - What's the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)
Welcome to Deep CX, the official podcast of Blue Ocean Contact Centers, made by and for people who care deeply about the customer experience (or CX). Join us for musings on navigating the customer service industry, tips on getting the most from your outsourced CX partner, untold tales of call center heroism and horror, and much more. Let’s dive in!
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18 - Ep 18 - What's the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)Wed, 27 Mar 2024
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17 - Ep 17 - You're Asking the Wrong Questions Part 3: Contact Center BCP & the RFPWed, 24 Jan 2024
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16 - Ep 16 - You're Asking the Wrong Questions Part 2: Contact Center Attrition & the RFPMon, 11 Dec 2023
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15 - Ep 15 - You're Asking the Wrong Questions Part 1: Contact Center Technology & the RFPFri, 27 Oct 2023
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14 - Ep 14 – 5 Tough Customer Care RFP Questions in Today’s Hybrid WorldThu, 28 Sep 2023
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5
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