Customer Service Gold Dust Podcast by Gavin Scott

Gavin Scott, charismatic customer service expert, hosts this weekly podcast where he shares his own experiences of being in the military, of business, of sport and of life, all through the magic of storytelling. Gavin's stories and humour are guaranteed to brighten your day.

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68
- Episode 68: The Importance of Giving Compliments

Wed, 13 Jul 2022
67
- Episode 67: Contact Center Secrets with Matt Beckwith

Wed, 06 Jul 2022
66
- Episode 66: Getting the Little Things Right in Customer Service

Wed, 29 Jun 2022
65
- Episode 65: Best Ever Customer Service in the Hospitality Industry

Wed, 22 Jun 2022
64
- Episode 64: Creating Customer D.E.L.I.G.H.T!

Wed, 15 Jun 2022
63
- Episode 63: Developing Your Mindset

Wed, 08 Jun 2022
62
- EP 62: Telecommuting in the Customer Service Industry with Kate Brause

Wed, 01 Jun 2022
61
- EP 61: The Benefits of Mystery Shopping with Elaine Lee

Wed, 25 May 2022
60
- EP 60: Location-Planning with Sarah Hitchcock

Wed, 18 May 2022
59
- EP 59: Riding the Waves with Natasha Ratanshi-Stein

Wed, 11 May 2022
58
- EP 58: Rick DeLisi

Wed, 04 May 2022
57
- EP 57: Think Wow with Dan Brown

Wed, 27 Apr 2022
56
- EP 56: Creating VIP Customer Experience with Carolene Méli

Wed, 20 Apr 2022
55
- EP 55: Reconnecting The Customer Experience with Mads Fosselius

Wed, 13 Apr 2022
54
- EP 54: Accelerating Your CX Journey with Nate Brown

Wed, 06 Apr 2022
53
- EP 53: Digitally Transforming CX with Diane Magers

Wed, 30 Mar 2022
52
- EP 52: Three Key Things That Will Drive Improvement Onward and Upwards with Jimmy Hosang

Wed, 23 Mar 2022
51
- EP 51: Predictive Analysis with Hrushi Kulkarni

Wed, 16 Mar 2022
50
- EP 50: Overnight "Celebrity Service" with Geoff Ramm

Wed, 09 Mar 2022
49
- EP 49: Think Wow with Rebecca Brown

Wed, 02 Mar 2022
48
- EP 48: A Rockstar's Guide to Building a Long-Lasting Customer Experience Success with James Dodkins

Wed, 23 Feb 2022
47
- EP 47: Bright Ideas with Karl Sandland

Wed, 16 Feb 2022
46
- EP 46: Service Operations with Alec Dalton

Wed, 09 Feb 2022
45
- EP 45: Life's Too Short, Do What You Love For A Living!

Wed, 02 Feb 2022
44
- EP 44: Think Simple Win Big with Doug Bennett

Wed, 26 Jan 2022
43
- EP 43: Customer Success Strategies with Ryan Noakes

Wed, 19 Jan 2022
42
- EP 42: How To Show Genuine Interest In Your Customers with Graeme Forbes

Wed, 12 Jan 2022
41
- EP 41: Acheiving Your Goals in 2022

Wed, 05 Jan 2022
40
- EP 40: Importance Of Understanding Why Do Customers Complain with Jonathan Mantle

Wed, 29 Dec 2021
39
- EP 39: Conquering Mediocrity with Jamie Thorpe

Thu, 23 Dec 2021
38
- EP 38: An Exercise in Making things Memorable

Wed, 15 Dec 2021
37
- EP 37: 5 Tips On How To Create Better Connections With Your Customer

Wed, 08 Dec 2021
36
- EP 36: What Football Teaches Us About Achieving Successful Customer Experience with Gregorio Uglioni

Wed, 01 Dec 2021
35
- EP 35: How to Improve Customer Satisfaction Using The Service Triangle Approach with Rob Moon

Wed, 24 Nov 2021
34
- EP 34: Why Effective Listening Is A Crucial Skill Not Only In Work But In Life

Wed, 17 Nov 2021
33
- EP 33: Zero Party Data with Joanna Carr

Wed, 10 Nov 2021
32
- EP 32: Providing A World Class Warm Welcome

Wed, 03 Nov 2021
31
- EP 31: How Mystery Shoppers Can Help Your Business Thrive with Tony Morris

Wed, 27 Oct 2021
30
- EP 30: The Truth About Right First Time!

Wed, 20 Oct 2021
29
- EP 29: How Loyalty Actually Increases When Customers Invest More Into The CX Relationship With Hege Brown

Wed, 13 Oct 2021
28
- EP 28: Why Customer Service May Even Outrank Marketing In Certain Key Metrics with Jonty Pearce

Wed, 06 Oct 2021
27
- EP 27: Customer Service Mindsets For Success

Wed, 29 Sep 2021
26
- EP 26: How to Get Customers to Come Back Again and Again with Shep Hyken

Wed, 22 Sep 2021
25
- EP 25: Understanding Customer Experience and Why It Should Be Kept Simple with Merete Medle

Wed, 15 Sep 2021
24
- Episode 24: Demonstrating Curiosity

Wed, 08 Sep 2021
23
- EP 23: How Customer Experience Can Lead To The Sustained Growth Of Your Business Chloe Woolger

Wed, 01 Sep 2021
22
- EP 22: How To Deliver An Effortless And Memorable Service To All Your Customers with Jacqui Turner

Wed, 25 Aug 2021
21
- EP 21: How Putting Customers First Can Help Improve Your Bottom Line with Nicholas Zeisler

Wed, 28 Jul 2021
20
- EP 20: The 8 Key Traits Of an Effective Customer Experience Leader

Wed, 21 Jul 2021
19
- EP 19: How To Create An Emotional Connection In Todays World

Wed, 14 Jul 2021

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