The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

432 - Evolving your support org to thrive in the AI era

On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.

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🏠 www.intercom.com

พอดคาสต์ %(genre)s เพิ่มเติม

432 - Evolving your support org to thrive in the AI era

Fri, 24 May 2024
431 - Mapping out the first 90 days with AI-first Customer Service

Thu, 16 May 2024
430 - Off Script: Into the future with AI-first Customer Service

Thu, 09 May 2024
429 - Exploring customer service career paths in the age of AI

Thu, 02 May 2024
428 - Unpacking the impact of AI on CX with PartnerHero's Mercer Smith

Thu, 25 Apr 2024
427 - Moment of truth – Fin AI Copilot in practice

Thu, 18 Apr 2024
426 - How Fin AI Copilot changes the game for support teams

Thu, 11 Apr 2024
425 - Introducing Off Script: Des Traynor on the AI revolution

Thu, 04 Apr 2024
424 - Stacy Sherman on how to design customer experiences that drive loyalty

Thu, 28 Mar 2024
423 - Fueling the AI machine with the knowledge it needs

Thu, 21 Mar 2024
422 - How AI is transforming customer service tech stacks

Thu, 07 Mar 2024
421 - Amplitude’s Jenna Elliott on navigating the future of customer success

Thu, 29 Feb 2024
420 - Understanding the changing economics of customer service in the age of AI

Thu, 22 Feb 2024
419 - Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers

Thu, 15 Feb 2024
418 - Exploring Intercom's Customer Service Trends Report for 2024

Thu, 01 Feb 2024
417 - Rewind: Jeff Vincent on solving customer problems

Thu, 25 Jan 2024
416 - Intercom on Product: Riding the AI wave in 2024

Thu, 18 Jan 2024
415 - CX leader Camille E. Acey on the evolving dynamics in customer service

Thu, 11 Jan 2024
414 - Synthesia CEO Victor Riparbelli on how generative AI is transforming video

Thu, 04 Jan 2024
413 - Inside Intercom 2023 in Review

Thu, 14 Dec 2023
412 - Rewind: CX author Dan Gingiss on turning customers into your own salesforce

Thu, 07 Dec 2023
411 - Make every call count: The evolution of phone support

Thu, 30 Nov 2023
410 - Angel investor Christoph Janz on finding the right opportunities in AI

Thu, 23 Nov 2023
409 - Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates

Thu, 16 Nov 2023
408 - How AI is creating support roles, not taking them

Thu, 09 Nov 2023
407 - The story behind the chirp: Intercom’s notification sound

Thu, 02 Nov 2023
406 - Rewind: Intercom on Product – The intersection of company and product strategy

Thu, 26 Oct 2023
405 - Training the next generation of support leaders with Peak Support’s Hannah Steiman

Thu, 19 Oct 2023
404 - Rewind: IBM’s Arin Bhowmick on designing ethical AI

Thu, 12 Oct 2023
403 - Rewind: Nick Mehta on delivering value at scale

Thu, 05 Oct 2023
402 - HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

Thu, 28 Sep 2023
401 - Leonard Berry and the eternal pursuit of service excellence

Thu, 21 Sep 2023
400 - Intercom on Product: Product strategy in the age of AI

Thu, 14 Sep 2023
399 - Shopify UX Director Elizabeth McGuane on why design should start with words

Thu, 07 Sep 2023
398 - The emergence of superintelligent AI

Thu, 31 Aug 2023
397 - Learn how AI can unlock productivity, according to AI founder Andrew Louder

Thu, 24 Aug 2023
396 - Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi

Thu, 17 Aug 2023
395 - The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

Thu, 10 Aug 2023
394 - CX strategist Lynn Hunsaker on putting the customer at the heart of innovation

Wed, 02 Aug 2023
393 - Rewind: Square's Rohini Pandhi on spotting and solving customer problems

Thu, 27 Jul 2023
392 - What happens when customers meet chatbots? Discussing our latest research on AI in customer service

Thu, 20 Jul 2023
391 - AI educator Kavita Ganesan on uncovering AI opportunities in your business

Thu, 13 Jul 2023
390 - Two AI chatbots walk into a bar: TV writer Joe Toplyn on teaching chatbots to crack jokes

Thu, 06 Jul 2023
389 - Becoming Fin: The story behind the name of our AI chatbot

Thu, 29 Jun 2023
388 - Adapting to the AI revolution in CS: Discussing our 2023 AI report

Thu, 22 Jun 2023
387 - Transforming customer service in healthcare, with health educator Jennifer FitzPatrick

Thu, 15 Jun 2023
386 - From science fiction to reality: Exploring the potential of LLMs

Thu, 08 Jun 2023
385 - Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space

Thu, 01 Jun 2023
384 - Intercom on Product: The AI revolution and the future of customer service

Thu, 25 May 2023
383 - Building AI that works: How to navigate the AI frontier as a product leader

Wed, 17 May 2023