The Tom and Bob Show

58 - Tricia Houston - Founder and COO, The ExperienceBuilt Group (formerly MMR LIVE)

The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@MSU and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan's Association of Customer Experience Professionals.

More episodes

58 - Tricia Houston - Founder and COO, The ExperienceBuilt Group (formerly MMR LIVE)

Fri, 20 May 2022
57 - Leo Chan - Chief Innovation & Creativity Officer - Abound Innovation Inc

Tue, 29 Mar 2022
56 - Debra Roberts - The Relationship Protocol

Tue, 30 Nov 2021
55 - Enza Sleva: Enza's Rant - Episode 1

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54 - CXM 360 Special: Steven Carleton and Bradley Kruger

Tue, 26 Oct 2021
53 - Vivian Phillips Husband, SVP - Contact Center, Wells Fargo

Tue, 05 Oct 2021
52 - Rob LoCascio, Founder and CEO of LivePerson

Tue, 28 Sep 2021
51 - Andy Haas, Service Transformation Leader - Deloitte Digital

Tue, 21 Sep 2021
50 - Eckhart Boehme, Founder and Managing Director - Unipro Solutions (Part 2)

Tue, 07 Sep 2021
49 - Eckhart Boehme, Founder and Managing Director - Unipro Solutions (Part 1)

Tue, 31 Aug 2021
48 - Tribute to David Robbins, VP - Client Consulting, Gongos

Tue, 24 Aug 2021
47 - Dan Mohnke - Vice President, eCommerce - Nissan Motor Corporation (USA)

Tue, 17 Aug 2021
46 - Mark Hamill, Co-Founder and CEO - Arcet Global

Wed, 04 Aug 2021
45 - Chantel Botha, CEO, BrandLove Customer Experience

Tue, 20 Jul 2021
44 - Allastair Meffen, VP Customer Experience - Definitive Healthcare

Tue, 13 Jul 2021
43 - Kevin Budelmann - Founder and President, People Design

Tue, 06 Jul 2021
42 - Fiona Moss - Head of CX Global Analytics Team, Ipsos

Wed, 30 Jun 2021
41 - Lisa Schmidt - Principal, Worksphere Consulting

Tue, 22 Jun 2021
40 - Jeannie Votaw - Senior Strategy and Implementation Manager and Sam Herzing - Strategy and Implementation Lead, Gongos Inc.

Tue, 15 Jun 2021
39 - David Robbins, Vice President - Client Consulting, Gongos Inc.

Tue, 08 Jun 2021
38 - Mary Poppen, Chief Customer Officer - Glint at LinkedIn

Tue, 01 Jun 2021
37 - Steven Carleton, Vice President - Customer Experience, Premera Blue Cross

Wed, 19 May 2021
36 - Dana Macek, CX Strategy and Transformation Manager, Ford Motor Company

Tue, 11 May 2021
35 - David Mingle, VP and Global Practice Head - Customer Experience, Reputation

Tue, 04 May 2021
34 - Jake Lestan, Senior Director - Community Engagement

Tue, 27 Apr 2021
33 - Lee Jelenic - Chief Innovation Officer, United Wholesale Mortgage

Mon, 19 Apr 2021
32 - Justin Neale - VP, Customer Experience - NAVBLUE

Tue, 06 Apr 2021
31 - Lou Carbone - Introduces His New Podcast Show

Mon, 15 Mar 2021
30 - Austin Brock, CX Training Manager - Altice USA

Thu, 25 Feb 2021
29 - Nancy Flowers - VP Member Experience, Hagerty

Sun, 31 Jan 2021
28 - Laurel Stanley - Global Manager of User Experience, Steelcase

Tue, 08 Dec 2020
27 - Duncan James - Chief Growth Officer and Owner, Point B

Wed, 02 Dec 2020
26 - Eugene Murphy - CEO, Indeemo

Thu, 19 Nov 2020
25 - Lisa Whalen - Managing Director, The Harris Poll

Mon, 09 Nov 2020
24 - Dennis Ephlin - Global Lead for CX and Digital Transformation - IBM Automotive Centre of Excellence

Mon, 19 Oct 2020
23 - Tchicaya Robertson - New Podcaster on CX of M Radio

Sun, 11 Oct 2020
22 - Special CX Day Broadcast

Tue, 06 Oct 2020
21 - Rhonda Byer: Senior National Sales Director Partner - Primerica

Mon, 28 Sep 2020
20 - deBBie akwara - Principal Consultant, Niche Customer Experience Consulting Firm

Sun, 20 Sep 2020
19 - Ian Williams - Managing Director, Jericho

Sun, 13 Sep 2020
18 - Stacy Sherman - Director of Customer Experience, Schindler Elevator Corporation

Sun, 06 Sep 2020
17 - Darren David - Founder and CEO of Freetouch and Stimulant

Sun, 30 Aug 2020
16 - Bill Staikos - Head of Customer Experience, Freddie Mac - Host, Be Customer Led

Sun, 23 Aug 2020
15 - Lou Carbone - Owner and Founder - Experience Engineering

Sun, 16 Aug 2020
14 - Human-centered Design in a Time of Crisis: Kevin Budelmann - President - People Design

Tue, 11 Aug 2020
13 - Careers in CX: Scott Watkins - Business Intelligence Executive - Michigan Virtual

Mon, 03 Aug 2020
12 - Careers in CX: Tobin Williams - Executive Director, Customer Experience and Digital Operations - Consumer's Energy

Sat, 25 Jul 2020
11 - Careers in CX: Nadira Kharmai - CX Product Owner Lead - Priority Health

Sat, 18 Jul 2020
10 - Careers in CX: Serena Riley - Director of Customer Experience - Llamasoft

Sun, 12 Jul 2020
9 - Dr. Angela Hall - Associate Director for Graduate Programs in the School of Human Resources and Labor Relations at Michigan State University

Sat, 27 Jun 2020

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